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Refund Policy
Last updated 7 September 2026 · This is section 5 of the Terms of Service.
a. Unused credits
Within 14 days of purchase, any credits you have not spent are refunded in full, no reason required (withdrawal). Write to support@letheaudio.com, use the request card on the refund policy page, or use the link in the receipt email Paddle.com Market Ltd. sent you at checkout.
Withdrawal requests need no approval; the refund is paid within 3 business days of the request.
Where you have bought more than once, the credits you bought first are treated as spent first. If you spent credits we granted free of charge (as compensation, for review purposes and the like), that amount is treated as spent from your purchased credits and reduces the refundable amount. Credits granted free of charge are not themselves refundable.
b. Credits you have spent
Spending credits to start a job begins performance of the service immediately. By ticking the consent box before uploading (or before starting a check), you agree to immediate performance and waive your right of withdrawal for that job. Once a result has been produced, it is not refundable unless (c) below applies.
A time-based pass (LethePlayer) starts the moment it is bought, and we do not refund the unused part of it.
c. Automatic refunds
If processing fails, or the file is found to be in an unsupported format, the credits are refunded automatically. You do not need to ask.
d. If the result is defective
If a result has an obvious defect — silence, severe distortion, output unrelated to the source — contact us within 14 days of processing. We will check the archived copy and refund you. Once the defect is confirmed, the refund is paid within 3 business days of that day.
e. When we cannot refund
- Uploading a source the tool does not support. DECANT — Drums are not supported — separation quality is low in both models. DE-REVERB — this is for speech and vocals only; results are not guaranteed for sources mixed with backing, or for full mixes. Each limit is shown on that tool’s upload screen.
- Jobs more than 14 days old. The verification copy has been deleted, so the result can no longer be checked.
- Requests where the result has no defect and simply did not meet expectations.
- Results deleted because they were not downloaded within 24 hours. The processing itself completed normally.
f. How refunds are paid
Refunds are issued through Paddle.com Market Ltd., our payment provider, back to the payment method you originally used. We do not pay refunds to a different account or by a different method.
Refunds are paid within the time limits set out above. Your card issuer or bank may take further time to show it on your statement, depending on the payment method.
If you dispute a charge, please write to support@letheaudio.com before raising a chargeback with your card issuer. Most problems are resolved far faster that way, and once a chargeback is opened, refunds under this policy are paused until the card issuer’s process has finished.
Regardless of the above, where the consumer protection law of your country of residence grants you stronger rights, that law prevails.